Sales and Customer Service

Mailing Address

Access POS, LLC
990 Lone Oak Road, Ste. 114  
Eagan, MN. 55121

International Phone

From outside the United States please call 011 +1-651-209-3140

Request RMA

Request a RMA.

Request a Quote

Request a quote online or send an email to [email protected].

Access POS is dedicated to providing our customers with high quality on-time repairs at very competitive prices. We can help you lower your costs by offering a full complement of repair, refurbishing and maintenance offerings for your Mobile Computers, Barcode Scanners and POS Equipment (including Base Units, Printers, Displays and Keyboards). We support product that is both inside and outside the Manufacturer’s warranty period. Access POS can also help you maintain/support your older legacy equipment. We will help you manage your costs and prolong the life of your product by providing cost effective options for repair/maintenance services. Our Service Department is staffed by highly qualified repair technicians with significant industry experience.

“We Sell the Best and Fix the Rest”

Option 1: Flat Rate Repair Service Plan

Manage your repair budget even when unexpected failure occurs. With our Flat Rate Repair option, a pricing agreement is agreed upon before or at the time of failure. All parts and labor are covered under one simple rate. Bring your equipment back up and running and avoid unnecessary delays.

• Great no-hassle option to lock in a Flat-Rate for your equipment repairs.
• Typically a 1 to 3 days turn-around excluding transit time.
• Covers the repair and refurbishment of your equipment.
• Align, adjust and lubricate any moving parts to factory specifications.
• Replace worn or defective parts including external casings as required.
• Final diagnostic testing/evaluation to ensure item is working properly.

Option 2: Time & Material Repair Services Plan

The Time & Materials plan provides repair services on your equipment at a rate of $60.00/hour plus material costs. Estimate of repair costs are provided within 24 hours of receipt of device(s) for approval prior to any repairs.

• Great option for repairs that require expensive replacement parts (main-boards, displays, print-heads) or customers using several manufactures, makes and models of equipment.
• Repairs done by certified factory-trained technicians.
• Once pricing is approved – typically 1-3 day turn-around excluding transit time.
• Covers the repair and refurbishment of your equipment.
• Align, adjust and lubricate any moving parts to factory specifications.
• Replace worn or defective parts including external casings as required.
• Final diagnostic testing/evaluation to ensure item is working properly.

Option 3: Advanced Replacement Repair Services Plan

This program is set up for companies who need a replacement sent out for next day delivery to minimize down time.

• An advanced replacement unit to ship via Next Day delivery.
• Upon receipt of the replacement unit, customer to return the failed unit to Access POS utilizing packaging and pre-paid return label to our service facility.
• Upon receipt, unit will be repaired and returned to customer spare-pool.
• If the defective unit is not returned within 10 days customer is billed at a pre-agreed price.

Option 4: Yearly Repair Contract Plan

This program is designed for companies who want to pay one amount annually which covers them for all contracted equipment failures. This is essentially an insurance plan for your equipment repair needs.

• One annual fee to cover all your contracted equipment failures.
• Quarterly or annual payment schedules.
• Typically 1 to 3 days turn-around excluding transit time.
• Covers the repair and refurbishment of your equipment.
• Align, adjust and lubricate any moving parts to factory specifications.
• Replace worn or defective parts including external casings as required.
• Final diagnostic testing/evaluation to ensure item is working properly.

Option 5: Customized Repair Services Plan

At Access POS we realize that there’s no ‘one-size fits all’ when it comes to repair/maintenance programs. For example – if you have 10 lanes per store and don’t require a printer or scanner to be repaired in 24 hours why pay for 24X7coverage? Why pay for intensive care when outpatient services will do?!

• Good for companies with specific requirements or parameters to meet their unique needs (i.e. express turnaround, advance exchange, specialized repairs, on-site, custom shipping requirements).
• We can design a specific program to fit your custom requirements.

All Repair Plans include the following:

• Pre-test and evaluation
• Full diagnostic pre-test
• Inspection of all cosmetic components
• Replacement of any defective or worn components including external casings
• Professional cleaning
• Final test and verification of proper operating systems
• Safe and secure packaging to customer specifications
• Includes return ground shipping

Shipping

Shipping costs to Access POS are the customer’s responsibility. Access POS price includes return shipping via UPS Ground service. If desired, we can also ship product on your account number per your specified shipping method. In instances where you want equipment returned more quickly, we can expedite and pass along the charges.

Access POS Repair Tracker Program

Access POS utilizes an internal system specifically designed to track incoming repairs, serial numbers, work in process, turn times and failure analysis. Our Repair Tracker program allows us to accurately track all repairs plus provide detailed reporting to our customers. Access POS can provide a series of reports to meet our customer’s needs including:

• Repair sales order number
• Serial number tracking
• Repair turn-around time report by period or customer product line
• Service call information – store number, contact, date, time of call
• Product Information – model, serial number, problem
• Sends Information (outgoing) – model, serial number, in-transit status
• Receipts Information (incoming) – model, serial number, and date received
• Tracking Confirmation Information – date shipped w/tracking number

Please contact your Sales Representative to discuss your repair reporting needs. We can meet your requirements.

Possible exceptions to repair programs

• Units damaged due to neglect, abuse or misuse
• Operator error, unauthorized modification/alteration or attempted repair
• Other natural or man-made disasters

Access POS will notify the customer of exceptions as they arise. We can still repair your equipment with a fair upcharge from agreed pricing depending on the nature of the exception. If the equipment is unrepairable, we can replace the product at competitive, market-based pricing.